Please note we can only refund customers who have purchased their ticket from South Western Railway. If you purchased your ticket from another retailer such as The Trainline you must request the refund from them.
If you purchased your Train Ticket through the South Western Railway Website, you will need to use our new Refund Form.
If you purchased your Train Ticket at a South Western Railway Ticket Office or Ticket Vending Machine, please continue to fill out the form below.